Re-Order vs. Exchange

In the event of a return where you desire a replacement item, you will need to create a new order for the replacement item. Your return will be processed separately. Our customer service department will be happy to assist you in choosing a proper replacement item.

Damaged, Wrong or Missing Items

Any claims for damaged, wrong or missing items should be made within 5 business days. In these cases, we will arrange for item pick up, return and replacement.

Legal Index Tabs

Due to the the unique nature and handling requirements of Legal Index Tabs, a 20% restocking fee applies to any return. Custom or special order tabs are not returnable.

Redweld Wallets & Pockets

Merchandise will not be eligible for return after 20 days from original date of shipment. In the event of a return a 25% restocking fee will apply unless the return is due to manufacturer error or neglect. Custom manufactured goods are not returnable.

Restricted Items

All electronics, business machines, toner cartridges or consumable products that have been opened are not eligible for return except in cases of manufacturer defect. Custom ink stamps and dated materials such as calendars or planner books are not returnable.

The Return Process

To arrange a return, simply email us at returns@elegalsupply.com or call us at 1-888-868-5073 to request a Return Authorization Number (RA#). All returns must be accompanied by an RA#. Please be prepared to provide us with the following information:

            - The original order number.
            - The return item number(s) and the quantity of each.
            - The reason for the return.

Upon receipt of this information we will email you with your Return Authorization Number (RA#) and shipping instructions for your return. Please ship your return only to the address provided.

You will need to then package the item(s) securely for shipping, so that the product packaging will not get marked or damaged. All returns must be in their original packaging and in resalable condition. It is important to note the RA# on the outside of the shipping package.

For return shipping we suggest utilizing a carrier that provides proof-of-delivery as items lost or damaged in transit cannot be credited. UPS and Fed Ex automatically provide this feature. Delivery confirmation from the Post Office is available for a fee if you ship by mail.

Shipping Charges

When there is a problem with any order we will do whatever it takes to resolve it in the most fair and efficient manner. If the problem occurred due to a mistake on our part, we will gladly pay for all return shipping charges. If a return results from something only within your control then we will deduct the original shipping charges and any applicable restocking fees from the original purchase amount and credit the balance to your account.

Receiving Your Refund

Once our warehouse has received and processed your return, the refund will be applied to your credit card account. Please allow up to 3 weeks for the processing of returned items.