| Returns |
What is your return policy? |
Will you apply a restocking
fee for items that I return? |
| Do I have to pay the shipping charges when
I return an item? Yes, if the return is a result of something within your control. |
For
Customer Support 1-888-868-5073
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©1998-2010
eLegalSupply, LLC. All rights reserved. Powered by EAI, Inc.
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| Using Our Web Site |
| What is the difference between the LegalSelect and Office Essential areas? Office Esstentials includes a wide selection of office products. The LegalSelect area provides a breakout of categories most common to the legal workplace. Office Essentials is inclusive of everything within the LegalSelect area. |
| Do you have a catalog containing items not listed on your web site? Yes, we have a catalog containing over 25,000 items for the office. Every item can be purchased easily through our web site by entering the item number in the item search box at the top/right of most pages within our web site. |
| How do I know what is in my shopping cart? You always have access to your shopping cart by clicking View Cart located at the top of every page. Your cart will be maintained until you either clear it or checkout. |
| Do I have access to my previous purchases? Yes, click on "Your Account" and then log-in. You can then choose the option for "Your Order History." Once at the "Your Order History" area, you can see or print any previous invoice or repurchase any item very easily. |
| Your Order |
| How can I tell that you received my order? You will know we have received your order when you reach the “Invoice/Receipt” page which displays a unique number that is assigned to your order. You should print and keep this page. If, at a later time you need to follow up on your order, it is most efficient if you can provide us with the specific order number for the order in question. |
How can I check my order status? |
| Can I change my order after it has been sent? Once you have received “Your Purchase Receipt” the order has been placed and changes are no longer possible. If, for some reason you want to cancel your order, email customerservice@eLegalSupply.com or call 1-888-868-5073 at the soonest possible time. Depending on the time lapse, we may be able to cancel your order before it has been fully executed. |
| Other Charges |
| Do you charge sales tax? We charge sales tax only for sales made within the state of New Jersey. This coinsides with current sales tax law that requires sales tax to be charged within states where the seller maintains a physical presence. eLegalSupply.com maintains its offices in Mullica Hill, NJ. |
| Do you charge for delivery? Delivery is free with all orders over $50.00. A nominal charge of $8.95 is applied to orders below this level. For further information see our shipping details. |
| Shipping & Delivery |
| When will my order be shipped? Orders received by 1:00 PM, in each time zone, will generally ship the same day. See our shipping details for further information. |
| If necessary, how can I get a UPS tracking
number for my shipment? A direct link to your UPS tracking information will be provided upon request. Make your request to customerservice@eLegalSupply.com or call 1-888-868-5073. In either case you will need to provide us with the specific order number in question. |
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| Payment Information |
| We accept the following major credit cards: VISA, MASTERCARD, and AMERICAN EXPRESS. For select business customers, corporate accounts are available with net 30-day terms. To receive an application, please contact eLegal Customer Service at customerservice@elegalsupply.com or call 1-888-868-5073. |